We get it – you guys can’t get enough of the Oodie, literally! Sometimes when our Oodies start selling like hotcakes, unfortunately we can completely sell out before our next round of stock reaches our fulfilment centre. If this happens, we will put those Oodies up for pre-order before they’ve arrived. We know what date our stock is due to arrive, so this is the date in brackets next to the product name. All orders will then be shipped out to our customers on that specified date. This allows our customers to reserve their favourite pattern and ensure they get their hands on the Oodie of their dreams.

You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your Oodie is on its way – now what?

Once an order is placed, our team will carefully collect your Oodie from the clouds and package it with hugs and love, so please allow up to 72 hours for our team to pick and pack your order. All orders are sent when all items are ready in full – this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time.

Your Oodie will then gently be sent via the Oodie Stork (or Australia Post, if the storks are unavailable), and then it should be safely in your patiently waiting hands within 2-8 business days**.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.

Although we require a signature on delivery, due to current COVID-19 limitations this is at the discretion of the Australia Post’s delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.

*Please note: We send via signature required post to ensure safe delivery – if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.

**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck – it’s ready to go!

If you’re located in Australia, standard shipping is free on all orders over $50. For orders under $50, standard shipping is $9.99.

Multiple shipping options are available at check out. These include Express Shipping and On Demand shipping so you can get your order even FASTER! 

Once your order is picked and packed, the magical journey from Oodie HQ to your front door begins. We have three shipping options for you to choose from. 

Our new On Demand delivery gets your Oodie order to you super-fast with same or next day delivery. This option is perfect for last-minute gifts or when you need your order delivered ASAP. Please note that On Demand delivery is only available if your Oodie items are available at the fulfilment center closest to you. 

Express Shipping is available for all regions in Australia with an expected delivery between 1-3 days.

Standard Shipping is included free on all orders over $50. Expected delivery is between 2-8 business days. 

*Please note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date. 

Yay, time to celebrate – it’s on its way! After we pass your order to Australia Post, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.

Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with Australia Post (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If you purchase covered shipping, after our Australia Post investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straightaway. If you choose not to purchase covered shipping, we are unable to guarantee a replacement for your stolen item.

Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with Australia Post (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If you purchase covered shipping, after our Australia Post investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straightaway. If you choose not to purchase covered shipping, we are unable to guarantee a replacement for your stolen item.

Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with Australia Post (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If you purchase covered shipping, after our Australia Post investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straightaway. If you choose not to purchase covered shipping, we are unable to guarantee a replacement for your stolen item.

Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with Australia Post (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If you purchase covered shipping, after our Australia Post investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straightaway. If you choose not to purchase covered shipping, we are unable to guarantee a replacement for your stolen item.

Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with Australia Post (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If you purchase covered shipping, after our Australia Post investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straightaway. If you choose not to purchase covered shipping, we are unable to guarantee a replacement for your stolen item.